Shipping Policy
“Before you place your order please make sure you check our shipping policy and if you still need help please send us an email.”
General shipping
– All products are made as ordered and printed on demand just for you, so they will be put through a production process, therefore there will be a Handling Time on them. Most Products Usually Ships Out Within 1-3 Days, Licensed Products Usually Ships Out Within 4-7 Days
– Orders print and ship Monday-Friday.
– Some items may ship separately.
Order cut off: 2:00 PM (GMT-8:00)
When will i get my stuff?
Delivery Time = Fulfillment Time + Shipping Time
Once you placed your order, it will be processed as below:
Fulfillment time: 2-5 business days. It might be increased to 6-7 business days or longer during special occasions (Christmas season, New Years, affected by disasters, Pandemic, etc.)
Note: “Business days” are considered to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.
Follow after the fulfillment time the shipping time which is:
- We use 1 shipping methods for within US:
| Shipping method | Delivery time | Standard | 7 – 10 business days |
|---|
- Other countries:
| Shipping method | Delivery time |
|---|---|
| Standard | 10 – 30 business days |
Shipment times vary per order, please bear with us. Don’t hesitate to email us if you have any questions regarding your shipment!
Note: Your order may arrive in multiple packages and shipments. Depending upon the type, quantity and weight of item(s) in your order, we may pack and ship them in multiple packages. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.
How much are the shipping costs?
Shipping costs vary depending on the shipping destination and the number of items you purchase.
- United States
| Shipping method | First item | Additional item |
|---|---|---|
| Standard | $5.99 | $2.00 |
- International:
| Shipping method | First item | Additional item |
|---|---|---|
| Standard | $12.99 | $4.99 |
Where do you ship?
We also provide shipping options worldwide except some areas Sudan, Iran, North Korea, Syria, Ukraine, Cuba.
We aren’t able to ship to APO/ FPO and PO box addresses.
About late delivery:
Orders are almost always shipped on time. Unexpectedly, your order may be delayed for the following reasons:
- Mistaken address
- Missing number of apartments, buildings, floors or units
- Extreme weather conditions
- International customs clearance
If you notice that your order has been delivered later than expected, you can contact us by email: [email protected]. We will solve it within 1 – 3 business days.
Track your order
After the order has been shipped, the tracking number will be sent to you by email.
For questions about shipping policy, please email us at: [email protected]
What if my order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to get in touch with the local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, please contact us immediately for further assistance. We recommend following the steps provided in the non-delivery case to ensure the quickest support possible.
You can check out our return policy for up-to-date details about reshipments.
What if the recipient’s address was wrong?
If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. We will send you a notice once your order arrives back to our facility.
New shipping charges will be applied for orders that have been unclaimed at customs, returned by the recipient, or had an incorrect address originally provided.
Below re-shipping cost will be applied:
$7 for re-ship to US/item
$10 for re-ship globally / item
If the package was not returned to our facility, then you would have to place a new order to replace the original.
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address.
Other instances include the package being unclaimed at customs or refused/returned by the recipient. You will receive notice once the order arrives back to our facility.
We would contact you to determine how you would like to proceed and to update the address if you wish to have the product reshipped.
New shipping charges will be applied for orders that have been unclaimed at customs, returned by the recipient, or had an incorrect address originally provided.
What happens if a package isn’t delivered, but the tracking state that it did?
Abnormal Candle will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the carrier, but the recipient reports they have yet to receive it, please contact us immediately for further assistance
Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.
In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on the back porch.”
What if the product is damaged by the carrier, or defective in another way?
If something arrives damaged, send a photo of the damaged goods to [email protected] , then we’ll gladly arrange a replacement to you. We will either resend the new product or issue a refund for the defective item.